Partner Excellence Manager - London

The role

You will manage a portfolio of partners, monitoring their implementations, supporting their performance and running partner training and certification. You will also support the Partner Excellence Program through training, reporting and process improvements.

What you will do

• Manage an assigned portfolio of partners: their ramp, performance and long-term success
• Dedicate a fixed amount of time to assist partners in active implementations
• Organize and support partners' internal training
• Monitor partners' implementation progress and report on it internally
• Run the consultant certification program: deliver trainings, assess and certify consultants
• Act as main point of contact for qualification and initial training of new partners
• Support the Partner Excellence Program through operational tasks, process improvements and training and reporting in Pigment
• Collaborate with the Partner Account Manager to align sales strategy and partner work quality

Required qualifications

• 5+ years of experience in partner management, customer success and implementation
• Leading experience managing EPM or related implementations, ideally with a team of partners
• Strong technical background, ideally in EPM or related products
• Ability to explain complex technical concepts effectively
• Experience in partner management, customer success or a related field
• Ability to work independently and manage multiple priorities

Benefits

• Competitive package
• Stock options
• Health insurance with Alan Blue, free for you and your family
• Weekly lunch and lunch vouchers (Swile card)
• Subscription to Egym Wellpass for gyms, studios and wellness spaces across France
• One company offsite every year
• Access to new offices in major cities, including London
• High-end equipment, based on stock and availability
• Remote-friendly environment

Before you apply

• Background checks are part of the hiring process, carried out lawfully before employment contracts are signed, with candidate consent, where legally permitted

About the company

Pigment is an AI-powered business planning and performance management platform used by companies such as Unilever, Uber and Siemens. The company was founded in 2019 and has 700+ employees across Paris, London, New York, Toronto, San Francisco and Austin.