Technical Account Manager, Success Advisory - San Francisco

San Francisco. Posted 4 months ago

The role

This person will act as a trusted technical advisor to strategic clients, helping them with performance best practices and platform concepts. The role also covers workspace audits, building the Success Plan offering, and working with Product and R&D on platform improvements.

What you will do

Act as trusted advisor to strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts
Partner with Customer Success to build strategies aligned to each client's roadmap and challenges
Run workspace audits and help industrialize them with AI-assisted tooling
Build and enrich the Success Plan offering, including repeatable, AI-augmented delivery modules
Collaborate with Product & R&D to surface opportunities for platform enhancement

Required qualifications

Bachelor's Degree or equivalent practical experience
6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
Ease and credibility with clients, from platform admins to C-suite
A builder's curiosity about AI, with experience using AI tools to work smarter
Track record leading several parallel projects across internal and external stakeholders

Nice to have

EPM modeling experience (or a strong appetite to go deep on it fast)
Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
Comfort with data analysis, data flows and connections (SQL, APIs)
Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture

Benefits

Stock options
Medical, dental, and vision insurance coverage for you and your loved ones
Generous time off and parental leave policies
Trust and flexible working hours
One company offsite every year
High-end equipment (based on stock/availability)
Employer-sponsored 401(k)

Before you apply

Background checks are part of the hiring process, conducted lawfully with candidate consent before any employment contract is signed

About the company

Pigment is an AI-powered business planning and performance management platform founded in 2019. It has a team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin.