Customer Success Manager

The role

You will ensure customers reach a high level of adoption and business value from Pigment, acting as a trusted advisor to executive sponsors. You will manage a portfolio of Corporate and Enterprise accounts and own revenue, including renewals and expansion.

What you will do

• Develop Success and Value Realisation plans, manage champions and align stakeholders to deliver business outcomes
• Expand use cases and business value across multiple departments, driving ARR and reducing risk in your portfolio
• Oversee customer implementations of Pigment and ensure high adoption
• Deliver presentations and recommend best practices and creative solutions to improve engagement
• Lead development of the Pigment community through thought leadership, events and best practices
• Develop deep product expertise, working with the product team on vision and roadmap

Required qualifications

• Significant experience in customer success, account management or a similar role in a software/SaaS company
• Proven track record managing a broad range of Corporate and Enterprise accounts, driving adoption, satisfaction, renewals and expansion
• Experience with AI customer engagement strategies, automation technologies and platforms
• Strong commercial mindset with full ownership of revenue on the book of business, including renewals and expansion
• Excellent analytical skills to interpret customer data and identify trends, growth and risks
• Outstanding communication and interpersonal skills
• Results-oriented, proactive and strategic problem-solving
• Fluent in French and English
• Self-motivated and adaptable, able to work independently and in cross-functional teams

Benefits

• Competitive package
• Health insurance with Alan Blue, free for you and your family
• Weekly lunch and lunch vouchers (Swile card)
• Subscription to Egym Wellpass for gyms, studios and wellness spaces across France
• Trust and flexible working hours
• One company offsite every year
• Offices in New York, San Francisco, Toronto, Paris and London
• High-end equipment (based on stock/availability)

Before you apply

• Background checks are part of the hiring process, carried out lawfully before contracts are signed, with candidate consent

About the company

Pigment is an AI-powered business planning and performance management platform founded in 2019. It has passed $100M in ARR and has 700+ employees across Paris, London, New York, Toronto, San Francisco and Austin.