Customer Success Manager, EPM - San Francisco, Austin, New York or Toronto

The role

This person will manage customer implementations of Pigment, helping customers see its value and reach high adoption. They will also expand its use across departments and lead community building through thought leadership, events and best practices.

What you will do

• Manage customer implementations of Pigment
• Help customers understand the platform's value and reach a high level of adoption
• Navigate multiple departments to expand use cases and business value
• Deliver presentations and trainings with best-practice recommendations
• Lead development of the Pigment community through thought leadership, events and best practices
• Develop deep product expertise, working with the product team on vision and roadmap

Required qualifications

• BA/BS degree
• 3 years of experience in customer success, account management or a similar role within a software/SaaS company
• Proven track record managing a high volume of Enterprise-level accounts, driving adoption, satisfaction, renewals and expansion

Nice to have

• MBA or other relevant advanced degree
• 5 years of experience in account management, sales, or professional services at a software/SaaS company
• Track record of building strong C-level executive relationships
• Experience preparing and delivering presentations to a senior audience
• Ability to explain technical solutions and provide reporting/dashboards to identify trends
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
• Strategic thinker comfortable in a fast-paced, highly ambiguous start-up environment

Benefits

• Competitive compensation package
• Generous time off
• Parental leave
• One company offsite every year
• New offices in New York, Toronto, Paris and London
• High-end equipment (based on stock/availability)

Before you apply

• Background checks are part of the hiring process, conducted lawfully before employment contracts are signed, with candidate consent

About the company

Pigment is an AI-powered business planning and performance management platform founded in 2019, with 700+ employees across several cities. It is a Visionary in the Gartner Magic Quadrant for Financial Planning Software two years running.