Experience Director

The role

You will own the strategy, integration and execution of the building experience and asset performance at One Liberty Plaza. You will lead the pre-opening phase, oversee the launch and evolution of the amenity spaces, and bring programming, operations and partnerships together into one hospitality-driven experience.

What you will do

• Serve as a strategic partner to property management, aligning Playbook teams and facilities teams.
• Own and execute the building's asset and experience strategy to drive leasing velocity and tenant retention.
• Act as the primary hospitality lead for prospective office and retail tenants, including access, F&B and gifting coordination.
• Lead the tenant onboarding experience from day one.
• Lead the integration of F&B operators, key partners and retail tenants into the amenity program.
• Build long-term relationships with ownership, leasing and tenants, and deliver clear reporting on impact and value.
• Conduct daily walkthroughs to uphold environment standards.

Required qualifications

• 5+ years of experience in hospitality, workplace experience, amenity operations, event programming or community-led environments.
• Demonstrated experience leading high-performing teams.
• Experience fully owning and managing budgets and interpreting financial performance.
• Proven experience creating and presenting operational and financial reporting.
• Proficient in corporate communication technology such as Google Suite and Slack.
• Comfortable using new and evolving technology systems for membership management.
• Confidence using marketing tools such as Marq, Canva or templated platforms.
• Experience working cross-functionally with internal teams and external partners.
• Comfort operating in a fast-paced, evolving environment with a high degree of ownership and accountability.

Nice to have

• Exposure to commercial real estate.

Benefits

• Free employee-only medical coverage.
• 4% employer 401(k) match.
• Free short-term disability.

Before you apply

• Playbook assesses how candidates have exhibited its core values as part of hiring.

About the company

Playbook is a national company working with office properties of all shapes and sizes. It states it is committed to building a team with a variety of backgrounds, perspectives and skills.