Experience Manager

The role

You will lead the Onsite hospitality program at Tollway Plaza, an office campus in Dallas. You will run tenant amenity spaces, plan and deliver tenant events, build client and tenant relationships, and oversee the building app and communications.

What you will do

• Operate and optimize tenant lounge, meeting, fitness, and outdoor spaces, driving utilization and monthly revenue.
• Curate and execute a calendar of tenant events and manage an annual event budget.
• Launch Onsite hospitality services such as catering menus, private event planning, and coordinated service offerings.
• Build relationships with property management (CBRE), ownership (Tourmaline), and tenants; gather feedback and deliver monthly impact reports.
• Support leasing with prospective tenant tours and renewal likelihood.
• Implement tenant communications including newsletters, signage, and digital campaigns.
• Oversee quality control of the Tollway Plaza building app, including reservations, highlights, and announcements.
• Establish and manage relationships with retail tenants and local vendor partners.

Required qualifications

• 4+ years of professional experience in hospitality, event planning, or commercial real estate.
• Background in luxury hospitality, event management, or independent business ownership.
• Proven experience owning operational standards, service delivery, and team performance in high-touch environments.
• Experience with booking, scheduling, and collaboration tools such as Google Workspace, Slack, and event platforms.
• Ability to learn new systems for membership and program management.
• Executive presence and confident speaking with audiences.
• Highly organized and detail-oriented.
• Results-driven, with a record of exceeding goals.
• Reliable team player in a small team.
• Creative, innovative mindset.

Nice to have

• Catering experience.

Benefits

• FREE employee-only medical coverage.
• 4% employer 401(k) match.
• FREE short-term disability.
• Annual bonus of up to $4K based on top performance.

Before you apply

• Fit with Playbook's core values is a critical part of the hiring process.

About the company

Playbook delivers hospitality services in commercial real estate. It runs the Onsite workplace experience program for Tourmaline Capital Partners across its national portfolio.