Experience Director

The role

Lead and manage the on-site team at a commercial building, running its amenity, events, wellness and tenant experience programs. Own the campus P&L, vendor contracts and budgets, and report results to ownership and stakeholders.

What you will do

• Lead and manage the on-site team: Community & Events Manager, Wellness Program Manager and Experience Coordinator.
• Serve as strategic partner to clients and align teams and partners on daily operations.
• Develop and deliver monthly financial, operational and impact reporting, including ROI.
• Integrate F&B operators, partners and retail tenants into the amenity program.
• Own the building's asset and experience strategy to drive leasing, tenant retention and return on investment.
• Own the campus P&L, vendor contracts, amenity budgets and revenue performance.
• Build long-term relationships with ownership, property management, leasing and tenants.
• Oversee an annual campus calendar of wellness, cultural, social and professional events.
• Own the tenant experience mobile app, including user registration, RSVPs and amenity booking.
• Lead campus-wide marketing across app notifications, signage, email and collateral.

Required qualifications

• 5+ years of management experience in hospitality, workplace experience, amenity operations, event programming or community-led environments.
• Demonstrated experience leading high-performing teams.
• Experience fully owning and managing budgets and interpreting financial performance.
• Proven experience creating and presenting operational and financial reporting.
• Proficient in corporate communication technology such as Google Suite and Slack.
• Comfortable using new and evolving membership management technology systems.
• Confidence using marketing tools such as Marq, Canva or templated platforms.
• Experience working cross-functionally with internal teams and external partners.
• Comfort operating in a fast-paced, evolving environment with high ownership and autonomy.

Nice to have

• Exposure to commercial real estate.

About the company

Playbook runs on-site amenity and experience programs for commercial buildings. Its core values include Send It, Pick Up An Oar and a focus on exceptional hosting.