Patient Relations Associate - Bilingual

The role

You will answer incoming calls from patients and customers and schedule their appointments in the Clinical Information System. You will also enter registration, insurance, and appointment data and send callers with medical questions to the right health center staff. This role can lead to a Patient Relations Coordinator position after training and certification.

What you will do

• Answer incoming calls within three rings and according to protocol.
• Answer callers' questions about hours, services, directions, prices, and referrals.
• Forward callers with medical questions and concerns to appropriate health center staff.
• Schedule patient appointments in the Clinical Information System using registration information or a mini registration.
• Record insurance information, verify coverage, and verify that insurance covers the requested services.
• Obtain pre-authorization from third-party insurers as needed and document it.
• Perform sliding fee scale assessments as required.
• Prepare patients for their visit to a PPHP health center.
• Follow protocols and compliance programs such as HIPAA, OSHA, CLIA, and Title X.

Required qualifications

• Commitment to the mission and goals of Planned Parenthood.
• High school diploma or equivalent.
• One year of experience in a call center, a health care setting, or customer service.
• Excellent customer service skills, especially a calm and friendly telephone manner.
• Adept at using CIS software and MS Outlook.
• Ability to perform detail-oriented work routinely.
• Ability to handle confidential information discreetly.
• Ability to work flexible hours including evenings and weekends.

Benefits

• Medical, Dental, and Vision coverage.
• Life, STD/LTD, and Voluntary Benefits.
• May be eligible for paid Maternity Leave after one year of employment.
• Tuition Reimbursement Program.
• Preceptorship Bonus.
• Quarterly Bonus program.
• 401(k) Plan with a match.
• Medical benefits start on the date of hire.

Before you apply

• Career advancement to Patient Relations Coordinator is based on developing competencies and successful completion of applicable certification.

About the company

PPHP is a health care organization whose patient relations team serves customers through its health centers. The employer describes its values as integrity, partnership, customer focus, communication, and quality.