Quantum Computer Service Manager - 1132

The role

You will own the hardware service strategy and lifecycle plan for assigned quantum computer products. You will set up service readiness for new products and releases, and use failure and downtime data to drive reliability and design improvements.

What you will do

• Own the hardware service strategy and lifecycle plan for assigned quantum computer products
• Set up hardware service readiness for new products, configurations and major releases
• Define and improve maintenance plans, service procedures, troubleshooting guidance and technician qualification requirements
• Make sure hardware issues are triaged, escalated, investigated and resolved, and turned into lasting improvements
• Develop the hardware service escalation model, including when specialist engineering or supplier involvement is needed
• Work with Supply Chain, Materials Management and Engineering on critical spares, repair-versus-replace, stocking and obsolescence plans
• Use maintenance records, failure data, downtime and repair history to find recurring issues and improve reliability and future designs
• Support technical training and knowledge transfer for Service and Hardware Operations personnel

Required qualifications

• Bachelor's degree
• Minimum 8+ years of experience supporting complex hardware products in service, product support, systems engineering, sustaining engineering, field engineering, operations or a related technical funct
• Must be a U.S. person: U.S. citizen, permanent resident or green card holder, or granted asylum or refugee status

Nice to have

• Experience with lasers, scientific instruments, semiconductor equipment, aerospace systems, quantum hardware or other low-volume, high-complexity products
• Experience leading cross-functional technical work without relying solely on direct authority
• Experience developing product-level service strategies, maintenance programs, service readiness plans or installed-base support models
• Knowledge of serviceability, maintainability, reliability, FMEA, root-cause analysis, corrective action, configuration management and engineering change control
• Experience setting up technical escalation paths across field teams, engineering, suppliers and original equipment manufacturers
• Experience defining critical spares, repair strategies, service tooling, technical documentation, training and qualification requirements
• Ability to analyze service, failure and downtime data and turn findings into practical improvements
• Strong product-lifecycle judgment, balancing availability, customer needs, technical risk, cost, schedule and supportability
• Strong written and verbal communication skills for technical issues, risks and tradeoffs

Benefits

• Competitive compensation and work on groundbreaking technology
• Flexible work arrangements
• Employer-subsidized medical, dental and vision insurance
• 401(k) with company match and student loan repayment benefit
• Equity opportunities
• Generous paid time off, sick leave and 12 paid holidays a year
• Paid parental leave
• Employee discount programs

Before you apply

• Must be a U.S. person because of contractual requirements
• Some U.S. positions involve export-controlled technology; the company may need government authorization before a candidate who is not a U.S. person can access it, and hiring depends on whether that au
• Applications are accepted on an ongoing basis with no deadline

About the company

Quantinuum is a quantum computing company delivering a full-stack platform for real-world deployment. It has more than 800 employees across the United States, United Kingdom, Germany, Japan and Singapore.