Support Services Intern - 986

The role

This role supports employees with IT support for devices, applications and collaboration tools. The work includes responding to incidents and service requests, coordinating onboarding and offboarding, and troubleshooting technology in office and hybrid settings.

What you will do

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Coordinate local IT setup, access provisioning, and equipment readiness for new hires and departing employees.
• Act as a subject matter expert in user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage the incident lifecycle from initial intake to closure, with timely communication to end users.
• Collaborate with Engineering, Enterprise Applications and other teams on escalated issues, root cause analysis and service restoration.

Required qualifications

• Associate or bachelor's degree.
• 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
• Must not be a People's Republic of China national or Russian national unless also a U.S. citizen.
• Must be a U.S. person: U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.

Nice to have

• Associate or bachelor's degree in information technology, Computer Science, or a related field.
• Troubleshooting experience across Windows, Linux and macOS, with familiarity with Intune or Jamf.
• Experience with service-focused processes and/or ServiceNow-based IT service management.
• Excellent communication skills, able to translate technical topics for non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• A customer-first mindset with a desire to improve the IT support experience.

Benefits

• Housing stipend of $500 per check, bi-weekly, for candidates located outside of Colorado.
• A competitive market rate and innovative, game-changing work.
• Flexible work schedule.
• Employee discounts.

Before you apply

• Applicants must be a U.S. person as defined by the posting.
• Citizenship restrictions apply: no People's Republic of China or Russian nationals unless also U.S. citizens.
• Applications are accepted on an ongoing basis with no deadline.

About the company

Quantinuum is a quantum computing company delivering a full stack platform for real-world deployment. It has more than 800 employees and is headquartered in Broomfield, Colorado, with operations in the United States, United Kingdom, Germany, Japan and Singapore.