Support Services Analyst - 1103

The role

The Support Services Analyst gives end-to-end IT support to Quantinuum's global workforce, handling first-line and second-line requests. The role also covers onboarding and offboarding setup, hardware and inventory management, and A/V support in shared spaces.

What you will do

• Triage and respond to support requests and incidents sent by email or ServiceNow, escalating and resolving them within SLAs
• Provide technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security
• Provide hands-on white-glove support to the Executive Leadership Team
• Coordinate local IT setup, access provisioning, and equipment readiness for new hires and departing employees
• Manage incidents from intake to closure, communicating with end users
• Collaborate with Engineering and Enterprise Applications on escalated issues, root cause analysis, and service restoration
• Manage local inventory through audits, IT procurement, and stock rooms
• Take part in ITIL change, problem, and incident processes
• Handle hardware lifecycle tasks: asset tracking, imaging, deployment, and returns
• Maintain and support A/V systems in collaboration rooms and shared spaces

Required qualifications

• High School Diploma or GED minimum
• At least 2 years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment
• Certification in CompTIA, Microsoft, and ServiceNow
• U.S. Person status: U.S. citizen, permanent resident or green card holder, or granted asylum or refugee status

Nice to have

• Troubleshooting experience across Windows, Linux and macOS, with familiarity in endpoint management such as Intune or JAMF
• Experience in a Service-focused process environment and/or ServiceNow-based ITSM
• Exposure to enterprise identity systems such as Azure AD
• Experience in a customer-facing IT environment, with VIP or executive support exposure
• Excellent communication skills, with the ability to explain technical topics to non-technical audiences
• Understanding of networking basics, identity and access management, and SaaS administration
• A customer-first mindset and a strong wish to improve the IT support experience

Benefits

• Competitive compensation and work on groundbreaking technology
• Flexible work arrangements
• Employer-subsidized medical, dental, and vision insurance
• 401(k) with company match and student loan repayment benefit
• Equity opportunities
• Generous paid time off, sick leave, and 12 paid holidays a year
• Paid parental leave
• Employee discount programs

Before you apply

• Must be a U.S. Person (U.S. citizen, permanent resident or green card holder, or granted asylum or refugee status), due to contractual requirements
• Some U.S. positions may need export license authorization for candidates who are not U.S. persons; hiring then depends on whether that authorization can be obtained

About the company

Quantinuum is a quantum computing company with a full-stack platform for real-world deployment, serving pharmaceuticals, financial services, government, and research institutions. It has more than 800 employees and is headquartered in Broomfield, Colorado, with offices in the US, UK, Germany, Japan, and Singapore.