Operations Supervisor - Romeoville, IL

The role

You will lead and mentor a team of pharmacy technicians in a pharmacy fulfillment operation. You will oversee daily workflows, scheduling, compliance, and work with pharmacy automation equipment.

What you will do

• Lead and mentor a team of pharmacy technicians with coaching and performance support
• Oversee technician onboarding, training and skills development to ensure SOP compliance
• Support scheduling and staffing for shift coverage and workflow continuity
• Ensure picking, packing and shipping are accurate, efficient and on time
• Act as primary contact for daily floor issues and escalate to pharmacy leadership as needed
• Collaborate with pharmacists and cross-functional teams to resolve order and shipping issues
• Operate and troubleshoot pharmacy automation equipment
• Monitor quality, safety and regulatory compliance throughout fulfillment
• Contribute to continuous improvement through workflow evaluations and enhancements
• Keep the workspace clean, organized and inspection-ready

Required qualifications

• Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe after hire
• High school diploma or equivalent
• At least 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail or other high-volume environment, including performance evaluations and coaching
• Proven leadership skills to motivate, guide and support a team in a fast-paced environment
• Empathy, patience and professionalism with patients and team members
• Strong critical thinking and decision-making under pressure
• Excellent organizational skills and attention to detail
• Comfort working with pharmacy automation equipment and technology-driven workflows
• Proactive, improvement-oriented mindset
• Excellent verbal and written communication skills

Benefits

• Full medical, dental and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling and fitness

Before you apply

• You must be willing to obtain an Illinois Pharmacy Technician license and CPhT certification within a defined timeframe after hire

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs and pharmacy services. It has been recognized as a top workplace in Health Care, New York and for Women and Parents.