Fulfillment Supervisor - Romeoville, IL

The role

You will lead and mentor a team of pharmacy technicians in daily pharmacy fulfillment operations. You will help keep prescription and non-prescription medication orders accurate, timely, and compliant, and work with pharmacy automation equipment.

What you will do

• Lead and mentor a team of pharmacy technicians with coaching, feedback, and performance support
• Oversee technician onboarding, training, and skills development to ensure SOP compliance
• Support scheduling and staffing for shift coverage and workflow continuity
• Ensure picking, packing, and shipping are accurate, efficient, and on time
• Act as the primary point of contact for daily floor issues and escalate to pharmacy leadership
• Collaborate with pharmacists and cross-functional teams to resolve order and shipping issues
• Operate and troubleshoot pharmacy automation equipment
• Monitor quality, safety, and regulatory compliance throughout fulfillment
• Contribute to continuous improvement through workflow evaluations and enhancements
• Keep the workspace clean, organized, and inspection-ready

Required qualifications

• Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe after hire
• High school diploma or equivalent
• At least 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including performance evaluations and coaching
• Proven leadership skills to motivate, guide, and support a team in a fast-paced environment
• Empathy, patience, and professionalism with patients and team members
• Strong critical thinking and decision-making in high-pressure or time-sensitive situations
• Excellent organizational skills and attention to detail for order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology-driven workflows
• Proactive, improvement-oriented mindset and ability to contribute to cross-functional problem-solving
• Excellent verbal and written communication skills and a collaborative spirit

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Illinois Pharmacy Technician license and CPhT certification must be obtained within a defined timeframe after hire
• Reasonable accommodations are available in the application and interview process; contact talent@ro.co

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services. It has been recognized as a top workplace in Health Care, in New York, and for Women and Parents.