Lead Fulfillment Pharmacy Technician - Romeoville, IL

The role

You will lead and mentor a team of pharmacy technicians in a fulfillment operation. You will oversee daily pharmacy fulfillment, workflows, and compliance, and work with automation equipment.

What you will do

• Lead and mentor a team of pharmacy technicians with hands-on coaching, real-time feedback, and performance support
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs
• Support scheduling and staffing to ensure shift coverage and workflow continuity
• Ensure picking, packing, and shipping are accurate, efficient, and on established timelines
• Act as the primary point of contact for daily operational issues on the floor and escalate to pharmacy leadership as needed
• Work with pharmacists and cross-functional teams to resolve order and shipping issues promptly
• Operate and troubleshoot pharmacy automation equipment
• Monitor quality, safety, and regulatory compliance throughout fulfillment
• Contribute to continuous improvement through workflow evaluations and operational enhancements
• Maintain a clean, organized, inspection-ready workspace

Required qualifications

• Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
• High school diploma or equivalent
• Minimum of 2 years of pharmacy technician experience
• Proven leadership skills to motivate, guide, and support a team in a fast-paced environment
• Empathy, patience, and professionalism with patients and team members
• Strong critical thinking and decision-making, especially in high-pressure situations
• Excellent organizational skills and attention to detail
• Comfort working with pharmacy automation equipment and technology-driven workflows
• Proactive, improvement-oriented mindset
• Excellent verbal and written communication skills

Nice to have

• Prior leadership or supervisory experience

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Requires an active and unrestricted Illinois Pharmacy Technician Certification (CPhT)

About the company

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. It has been recognized as a top workplace in Health Care, in New York, and for Women and Parents.