Pharmacy Operations Trainer - Romeoville, Illinois,

The role

You will lead and deliver role-based training across all Pharmacy Operations functions. You will build training materials with cross-functional subject matter experts and track training completion, competency and effectiveness.

What you will do

• Lead onboarding and role-based training programs across all Pharmacy Operations functions.
• Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.
• Partner with cross-functional SMEs to develop and maintain standardized training materials aligned with SOPs and regulatory requirements.
• Coordinate training for new products, equipment, process improvements, and SOP updates.
• Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.
• Monitor training completion, competency, compliance, and training effectiveness using established metrics and reporting tools.
• Identify retraining needs through quality events, audits, process changes, operational metrics, and leadership feedback.
• Collaborate with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management.

Required qualifications

• 5+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.
• Experience developing and delivering operational training programs in a fast-paced environment.
• Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.
• Strong project management, organization, and communication skills with the ability to manage multiple priorities.
• Experience partnering with cross-functional teams to implement process improvements and operational initiatives.
• Experience using Learning Management Systems (LMS) and Microsoft Office applications.

Nice to have

• Knowledge of quality systems, regulatory requirements, and standardized work practices.
• A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth stipends
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Ro states it welcomes qualified candidates of all races, creeds, genders, and sexuality to apply.
• Reasonable accommodations are available in the application and interview process; contact talent@ro.co.

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services. It has been recognized as a top workplace in Health Care, in New York, and for Women and Parents, with more than 20 honors since 2021.