Engineering Manager, Patient Experience

The role

You will set the technical and execution direction for a full-stack team that builds a cohesive, intuitive patient experience across Ro. You will shape AI-enabled patient experiences and work with Product and Design to make complex healthcare workflows simple for patients.

What you will do

• Set the technical and execution direction for a full-stack team building the patient experience
• Shape the strategy and evolution of AI-enabled patient experiences across Ro
• Partner with Product and Design to turn complex healthcare workflows into simple patient experiences
• Turn ambiguous patient and business problems into clear priorities and executable plans
• Connect the systems behind the patient experience and resolve gaps and dependencies across engineering teams
• Coach and develop engineers and stay close to technical decisions, tradeoffs and patient feedback

Required qualifications

• Experience leading and developing high-performing engineering teams
• Demonstrated ownership of meaningful consumer-facing products or experiences
• Strong product and UX instincts
• Technical depth to engage in architecture and implementation decisions
• A track record of operating in ambiguous, fast-moving environments
• Strong cross-functional leadership and communication skills
• Experience driving work across teams and systems you do not directly control
• Technical fluency with React and TypeScript
• Experience with Python or similar backend technologies
• A data-driven approach to product development

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth stipends
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Ro is an equal opportunity employer
• Reasonable accommodations are available in the application and interview process; contact talent@ro.co

About the company

Ro is building a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into one patient experience. The company has been recognized as a top workplace in Health Care, in New York, and for Women and Parents.