Staff Software Engineer/Tech Lead, Patient Experience

The role

You will serve as a technical and architectural leader for the systems that help patients discover, start, and continue their care with Ro. You will lead backend-oriented work across intake, prescription flows, commerce, subscriptions and renewals, and partner with Growth and Clinical teams.

What you will do

• Translate patient and growth opportunities into technical strategy with product and engineering.
• Lead complex, backend-oriented work across healthcare intake and prescription flows, commerce, merchandising, subscriptions and renewals.
• Shape ambiguous problems early, bringing systems thinking into product decisions.
• Elevate the team's technical and product thinking.
• Build reusable systems that let the team test, iterate on and scale patient and growth experiences faster.
• Develop deep understanding of Ro's business and patient journey and turn insights into high-impact technical opportunities.

Required qualifications

• Strong technical judgment and a track record of impact through the scope and complexity of problems led.
• Outcome-oriented, with a track record of measuring impact and learning from results.
• Deep backend and systems design expertise, reasoning across services, APIs, data flows and architectural boundaries.
• Strong product judgment, connecting technical decisions to patient, growth and business outcomes.
• Experience leading technical work for consumer-facing growth experiences such as acquisition, onboarding, conversion, merchandising, subscriptions, retention or renewal.
• A track record of leading architecture across complex, interconnected systems and influencing direction across teams.
• Ability to move between product and systems thinking.
• Comfort operating in ambiguous, cross-functional environments.
• Strong backend engineering fundamentals and experience building complex production systems.
• Proficiency in Python, or enough experience with similar languages to quickly become effective in Ro's Python-based stack.

Nice to have

• Experience with healthcare, commerce or another regulated or data-sensitive domain.

Benefits

• Full medical, dental and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth stipends
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling and fitness
• Equity (as applicable)

Before you apply

• Accommodations are available for qualified individuals with disabilities in the application and interview process; contact talent@ro.co.

About the company

Ro is building a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy and logistics for millions of patients. The posting says Ro has been recognized as a top workplace in Health Care, in New York and for Women and Parents.