Director, Care Delivery Learning & Development

The role

You will own the learning strategy and programs for hundreds of clinical and non-clinical patient-facing team members. You will build the systems and processes that let Learning & Development operate as the business evolves, and measure whether learning changes behavior and performance.

What you will do

• Own the end-to-end learning strategy for hundreds of clinical and non-clinical patient-facing team members
• Ensure teams have the knowledge, skills and resources for high-quality patient care at scale
• Build systems and processes for identifying, prioritizing, developing and maintaining learning content
• Determine when formal training is needed versus other interventions
• Evaluate, implement and optimize learning technologies and tools
• Measure knowledge, skill proficiency and on-the-job application
• Use performance data and frontline feedback to find capability gaps and root causes
• Build and lead a Learning Center of Excellence spanning training and knowledge management
• Partner with Clinical, Operations, Quality & Safety, Product and Data teams
• Keep the team current on adult learning practices and emerging technologies

Required qualifications

• 10+ years of progressive experience in Learning & Development, training or enablement, including leading learning programs and teams at scale
• Proven ability to develop and execute a learning strategy across multiple functions, audiences and priorities
• Experience building or scaling a centralized learning function, including operating models, intake and prioritization, content governance and cross-functional ways of working
• Strong understanding of adult learning, instructional design, learning needs analysis, assessment and performance consulting
• Demonstrated ability to measure learning effectiveness and connect outcomes to behaviors, quality measures and operational performance
• Experience evaluating, implementing and optimizing learning technologies such as LMS, content tools, knowledge management platforms and learning analytics
• Proven people leadership: building teams, developing talent, setting expectations and driving accountability
• Strong cross-functional leadership and stakeholder management, including influencing senior leaders
• Ability to balance long-term strategy with hands-on execution and make prioritization decisions in a fast-paced environment

Nice to have

• Experience in healthcare, clinical operations or another complex, regulated environment

Benefits

• Full medical, dental and vision insurance
• OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave
• Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling and fitness
• Competitive equity

Before you apply

• Ro is an equal opportunity employer; reasonable accommodations are available in the application and interview process (contact talent@ro.co)

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs and pharmacy services through a vertically integrated platform. It has been recognized as a top workplace in Health Care, in New York, and for Women and Parents.