Lead Fulfillment Pharmacy Technician - Torrance, CA

The role

You will lead and mentor a team of pharmacy technicians at Ro's fulfillment operation. You will oversee daily fulfillment of prescription and non-prescription medications, work with pharmacy automation equipment, and help keep operations compliant and inspection-ready.

What you will do

• Lead and mentor a team of pharmacy technicians with coaching and performance support
• Oversee technician onboarding, training, and skills development to ensure SOP compliance
• Support scheduling and staffing to ensure shift coverage
• Ensure picking, packing, and shipping are accurate, efficient, and on time
• Act as the main point of contact for daily floor issues and escalate to pharmacy leadership
• Work with pharmacists and cross-functional teams to resolve order and shipping issues
• Operate and troubleshoot pharmacy automation equipment
• Monitor quality, safety, and regulatory compliance in fulfillment
• Take part in workflow evaluations and help implement improvements
• Keep the workspace clean, organized, and inspection-ready

Required qualifications

• Active and unrestricted California Pharmacy Technician Certification (CPhT)
• High school diploma or equivalent
• Minimum of 2 years of pharmacy technician experience
• Proven leadership skills to motivate, guide, and support a team in a fast-paced environment
• Empathy, patience, and professionalism with patients and team members
• Strong critical thinking and decision-making, especially under pressure
• Excellent organizational skills and attention to detail
• Comfort working with pharmacy automation equipment and technology-driven workflows
• Proactive, improvement-oriented mindset
• Excellent verbal and written communication skills

Nice to have

• Prior leadership or supervisory experience

Benefits

• Full medical, dental, and vision insurance
• OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave
• Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Requires an active and unrestricted California Pharmacy Technician Certification

About the company

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. The posting says it has helped millions of patients since 2017 and has been recognized as a top workplace in health care, New York, and for women and parents.