VP, Pharmacy Operations

The role

You will lead end-to-end fulfillment strategy and execution across a multi-site pharmacy network. You will own operational performance, service levels, patient experience, regulatory compliance, and financial outcomes, and report to the Chief Pharmacy & Logistics Officer.

What you will do

• Own operational performance management across the pharmacy network through KPI reporting, forecasting, and standardized operating mechanisms
• Drive large-scale operational excellence and continuous improvement initiatives
• Own the strategy and performance of automation systems, including uptime, throughput, and capital efficiency
• Lead network optimization and routing strategies with Supply Chain and Logistics teams
• Establish and execute workforce planning and strategy aligned with demand, automation, productivity targets, and budget
• Build, lead and develop a high-performing operations organization
• Collaborate with cross-functional partners from production through final-mile delivery
• Own pharmacy licensing strategy and execution across all operating states, with Legal and Compliance
• Ensure compliance with FDA, Board of Pharmacy, OSHA, quality, safety, and regulatory requirements
• Lead organizational transformation and change management, and serve as a key operational leader to executive stakeholders

Required qualifications

• 12+ years of experience in pharmacy operations, fulfillment, or supply chain
• Significant multi-site leadership experience
• Proven track record of leading large-scale mail-order pharmacy or high-volume fulfillment operations
• Deep experience in workforce planning, labor optimization, and scaling operations in high-growth environments
• Strong understanding of automation and systems integration, with experience leading implementation or optimization
• Experience operating in highly regulated environments, with knowledge of pharmacy licensing, compliance, and quality standards
• Data-driven leader with strong financial and analytical acumen, including ownership of unit economics and operational KPIs
• Demonstrated ability to influence and align cross-functional stakeholders, including executive leadership
• Strong people leadership skills, including building, developing, and retaining high-performing teams

Benefits

• Full medical, dental, and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth stipends
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Before you apply

• Requires regular travel to other pharmacy sites, including Florida and California
• Ro is an equal opportunity employer; reasonable accommodations are available in the application and interview process by contacting talent@ro.co

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. It has been recognized as a top workplace in Health Care, in New York, and for Women and Parents.