Manager, Practice Operations

The role

You will own and improve the operational processes that support Ro's frontline clinical and non-clinical teams. You will run onboarding, operate the support desk, and lead special projects.

What you will do

• Own and continuously improve operational processes for frontline teams, working with IT, Data, People and other teams
• Run day-to-day onboarding for clinical and non-clinical frontline teams
• Execute high-priority special projects from kickoff to completion
• Own and operate the support desk, resolving service tickets within SLA
• Identify ways to strengthen self-service and reduce recurring support needs

Required qualifications

• 5+ years experience in healthcare operations
• Strong project management and coordination skills
• Strong attention to detail
• Track record of improving, automating and building processes
• Experience using automation and technology to streamline operational workflows
• A proactive, resourceful and helpful approach

Nice to have

• High-growth or tech-enabled care delivery experience
• Familiarity with Airtable

Benefits

• Full medical, dental and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave
• Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling and fitness

Before you apply

• Ro provides reasonable accommodations in the application and interview process; contact talent@ro.co to request one

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs and pharmacy services. It has helped millions of patients since 2017 and has been recognized as a top workplace by Fortune, Great Place to Work and PEOPLE.