Associate Manager, Clinical Claims

The role

You will make sure Ro's product and service claims are accurate, evidence-based and compliant. You will review advertising and company claims across channels and work with Marketing, Legal, Regulatory, Clinical and Product teams. You will also build and own the claims framework, review process and evidence library.

What you will do

• Review advertising, website content, product pages, packaging, social media and sales materials for accurate, substantiated and compliant clinical and performance claims
• Evaluate supporting evidence such as clinical studies, published literature and consumer research
• Advise Marketing, Legal, Regulatory, Clinical and Product on claim wording, risk level and any added substantiation needed
• Offer workable alternatives that let marketing make bold but defensible claims
• Own and build the claims library and evidence database
• Establish and refine claims review processes, templates and approval workflows that scale with the business
• In the first 90 days: learn the portfolio and review process, audit high-visibility and high-risk claims, build stakeholder relationships and propose a prioritized roadmap

Required qualifications

• 3 to 5 years of experience in claims substantiation, medical-legal-regulatory (MLR) review, advertising and promotion regulatory affairs, clinical research or a related field
• Ability to critically appraise clinical data, including study design, sample size, endpoints and statistical vs. clinical significance
• Working knowledge of FDA and FTC advertising and labeling standards, including structure/function vs. disease claims
• Proven experience partnering with Marketing and Legal in a review or approval process
• Excellent written and verbal communication, translating technical findings for non-scientific audiences
• Bachelor's degree in a scientific or health-related field

Nice to have

• Advanced degree
• Consulting experience (regulatory, advertising compliance or life sciences advisory)
• Experience with NAD challenges or regulatory inquiries
• Experience building a claims review function from the ground up

Benefits

• Full medical, dental and vision insurance plus OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing and Learning & Growth reimbursements
• Paid parental leave and fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling and fitness

Before you apply

• Ro is an equal opportunity employer and provides reasonable accommodations in the application and interview process on request (talent@ro.co)

About the company

Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs and pharmacy services through an integrated platform. Since 2017 it has helped millions of patients across the United States.