Senior Program Manager (Seattle)

Seattle, WA, Remote. Posted 20 days ago

The role

You will improve processes, standards and performance measures across Zūm's transportation network, covering fleet operations, safety, compliance and maintenance. You will work with Operations, Fleet, Safety, Finance, Product and field teams to drive measurable results across locations.

What you will do

Find inefficiencies and design scalable SOPs for fleet, safety, compliance and maintenance workflows
Simplify and modernize manual or inconsistent processes such as inspections, audits, incident management and maintenance cycles
Define and implement KPIs for fleet utilization, safety, compliance adherence and maintenance reliability
Build dashboards and reporting frameworks for site, regional and company levels
Set weekly and monthly performance cadences to drive accountability
Lead high-impact cross-functional initiatives across Operations, Fleet, Safety, Finance and Product
Identify safety and compliance risks and put mitigation plans in place
Lead rollout and adoption of new processes, tools and KPI frameworks

Required qualifications

5 to 10+ years of experience in operations, program management or process improvement in a fast-paced environment
Background in consulting, strategic finance, logistics, manufacturing or a related operational environment
Proven record of leading complex cross-functional initiatives from problem definition through execution
Strong communication skills, including presenting to senior leadership
Analytical mindset to turn data into insights and decisions
Experience building KPI frameworks, dashboards and performance management cadences
Advanced Excel skills (Pivot Tables, VLOOKUPs)
Bachelor's degree

Nice to have

SQL
Experience in transportation, fleet operations, safety, compliance or tech-enabled operations
MBA or relevant advanced degree

Benefits

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
And more

Before you apply

Zūm provides equal employment opportunities and prohibits discrimination and harassment

About the company

Zūm makes student transportation more reliable and transparent with its Connected Mobility Experience (Zūm CMX) system. More than 7,500 schools use it, and the company is backed by investors including Sequoia Capital, GIC, TPG and Softbank.