Location Manager

The role

You will lead transportation operations at the Nashville, TN location, from bid development and startup through daily management and continuous improvement. You will build teams, manage P&L accountability, and keep operations safe and compliant with customer expectations.

What you will do

• Run complete site startups for newly awarded contracts, including hiring, facility setup and IT implementation
• Develop training and hiring programs that meet or exceed state, federal and district guidelines
• Build and maintain customer and stakeholder relationships through proactive communication
• Monitor and improve balanced scorecard KPIs using Zum's IT systems
• Lead a behavioral safety culture and oversee safety compliance, DOT regulations and record keeping
• Review incident reports and coordinate accident investigations and workers' compensation cases
• Maintain P&L accountability in line with company financial guidelines
• Oversee daily operations including scheduling, staffing, field trips, route awards and trip execution
• Manage the union relationship under the collective bargaining agreement
• Mentor employees and develop them into future leaders

Required qualifications

• Demonstrated experience managing full P&L accountability with operational oversight and KPI responsibility
• 5+ years managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality or similar
• Experience with scheduling, staffing, planning and operational execution
• 5+ years maintaining client-facing relationships and managing customer accounts
• Experience managing salaried leaders and/or coordinating across multiple departments
• Track record of career progression supported by relevant certifications or continuing education, and of building high-performing teams
• Comprehensive understanding of safety practices, compliance requirements and regulatory standards

Nice to have

• Experience managing in a unionized (CBA) environment
• Prior leadership in a transportation startup or new district launch, including sourcing facilities, implementing IT systems, building teams and intaking fleet vehicles
• Experience managing through rapid organizational growth or major management or structural changes
• Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)

Before you apply

• Zum provides equal employment opportunity and prohibits discrimination and harassment

About the company

Zūm makes a connected mobility system (Zūm CMX) that coordinates people, vehicles and operations in real time, used by more than 7,500 schools. The company is backed by Sequoia Capital, GIC, TPG and Softbank.