Vice President, Operations East

The role

You will run the operations of several markets in the east region, with its profit and loss. You will lead general managers and their teams, and keep buses running safely and on time for school districts.

What you will do

• Own on-time performance, coverage, and service quality in the region
• Own the regional P&L, budget, forecast accuracy, and expense control
• Lead renewals and accounts receivable, including disputed invoices and liquidated damages
• Be the escalation point for district and union contract disputes, working with Legal and HR
• Connect field operations with Sales, Customer Success, Finance, HR, Legal, Safety, and Technology
• Lead and coach general managers and field managers, handle performance issues, and run promotion panels
• Lead incident reviews, make documented discipline decisions, and oversee training and records
• Support bargaining, grievances, arbitration, and collective bargaining agreement implementation
• Oversee driver hiring, spare ratios, CDL training, retention, and recognition
• Own the handoff of new contracts from Sales through launch and stabilization

Required qualifications

• 10+ years in operations
• 5+ years leading multi-site or multi-region teams in student transportation, logistics, or similar safety-critical field operations
• Experience in high-growth or turnaround settings, launching sites and building process from scratch
• Strong financial skills: budgeting, forecasting, expense control, and accounts receivable management
• Direct union experience: collective bargaining agreement administration, grievances, discipline, bargaining
• Skill in renewals and escalations with districts and unions
• Command of DOT/FMCSA, CDL, and state pupil-transportation requirements
• Public-sector contract experience, including service level agreements and liquidated damages
• Fluency with operational and workforce data, turned into weekly action
• Strong multitasking and proactive planning
• Exceptional written and verbal communication
• Willingness to travel

Before you apply

• Zūm is an equal opportunity employer and prohibits discrimination and harassment

About the company

Zūm provides technology-enabled student transportation through its Connected Mobility Experience system, used by more than 7,500 schools. The company is backed by investors including Sequoia Capital, GIC, TPG, and Softbank.