Senior Program Manager

Hybrid Remote/ Redwood City, CA. Posted 23 days ago

The role

This person will lead operations excellence work across Zūm's transportation network. The role builds standard processes and KPI frameworks for fleet operations, safety, compliance and maintenance.

What you will do

Identify inefficiencies and design scalable SOPs across fleet, safety, compliance and maintenance workflows
Simplify and modernize manual or inconsistent processes such as inspections, audits, incident management and maintenance cycles
Define and implement KPIs for fleet utilization, safety, compliance and maintenance reliability
Build dashboards and reporting frameworks at site, regional and company levels
Set weekly and monthly performance cadences
Lead cross-functional initiatives with Operations, Fleet, Safety, Finance and Product
Identify safety and compliance risks and implement mitigation plans
Run post-implementation reviews and refine processes
Lead rollout and adoption of new processes, tools and KPI frameworks
Influence stakeholders from frontline operators to senior leadership

Required qualifications

5 to 10+ years of experience in operations, program management or process improvement in a fast-paced environment
Background in consulting, strategic finance, logistics, manufacturing or related operational environments
Proven track record leading complex, cross-functional initiatives
Strong communication skills with experience presenting to senior leadership
Analytical mindset to translate data into insights and decisions
Experience building KPI frameworks, dashboards and performance management cadences
Advanced Excel skills (Pivot Tables, VLOOKUPs)
Bachelor's degree

Nice to have

SQL
Experience in transportation, fleet operations, safety, compliance or tech-enabled operations
MBA or relevant advanced degree

Benefits

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
and more

Before you apply

Candidates must already be located in the Bay Area
Onsite 3 days per week at Redwood City headquarters

About the company

Zūm provides the Zūm CMX Connected Mobility Experience system for student transportation, used by more than 7,500 schools. The company is backed by investors including Sequoia Capital, GIC, TPG and Softbank.