Operations Manager

The role

You will oversee daily transportation operations at the Yonker, NY location, including scheduling, staffing, and route assignments. You will supervise front-line teams, coach staff, and keep service quality and safety on track.

What you will do

• Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip or charter coordination
• Monitor operational KPIs and take corrective actions to meet performance targets
• Partner with the Location Manager on operational readiness and facility safety
• Work with the Maintenance Manager on fleet readiness and regulatory compliance
• Monitor labor costs and operational expenses
• Directly supervise and coach staff, with feedback and professional development
• Work with HR, Recruiting, and Safety on hiring, staffing levels, and employee concerns
• Conduct one-on-ones, performance reviews, and development planning with direct reports
• Champion a behavioral safety culture and ensure compliance with state, federal, and DOT regulations
• Review incident reports and maintain accurate documentation

Required qualifications

• 2+ years of experience maintaining client relationships and managing accounts in an operational setting
• 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced operational settings
• 2+ years of experience managing day-to-day operations in complex, time-sensitive environments

Nice to have

• Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent operations leadership experience
• Experience in a unionized environment and familiarity with collective bargaining agreements
• Experience in K-12 transportation or with school district customers
• Proficiency with transportation management systems, fleet software, and Microsoft or G Suite applications
• Exceptional organizational skills
• Track record of developing direct reports and building high-performing teams
• Strong communication and interpersonal skills across all levels of the organization

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• And more

Before you apply

• Equal employment opportunity employer; discrimination and harassment are prohibited

About the company

Zūm provides the Connected Mobility Experience (Zūm CMX) system, used by more than 7,500 schools to coordinate people, vehicles, and operations in real time. The company is backed by Sequoia Capital, GIC, TPG, and Softbank.