Dispatcher

The role

You will direct and monitor daily driver assignments and vehicle schedules to keep all routes covered. You will also respond to emergencies and breakdowns, and handle customer concerns and route records.

What you will do

• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers
• Assist drivers with routing directions and direct them to perform special services when required
• Recommend disciplinary action for staff violations of company policies
• Respond to emergency calls, coordinate mechanical repair, and assign replacement buses and drivers when there is a problem on a route
• Notify stakeholders and location personnel of route changes, emergencies, accidents, breakdowns or other service disruptions
• Maintain route documentation and records, and comply with district and state requirements
• Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor
• Handle customer concerns and requests for information professionally; escalate unresolved issues to management

Required qualifications

• High School graduate or equivalent
• Excellent computer skills with knowledge of Word, Excel and Outlook; knowledge of basic office equipment
• Demonstrated ten-key and data entry skills with accuracy and speed
• Basic clerical and math skills
• Excellent oral and written communication skills and interpersonal skills
• Excellent oral communication skills to respond and present professionally to callers and visitors
• Prioritization, organization, coordination and time management skills
• Demonstrated ability to handle a wide range of demanding inquiries diplomatically

Nice to have

• Computer literacy, preferably in word processing and spreadsheets

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• And more

Before you apply

• Equal employment opportunity employer; discrimination and harassment are prohibited

About the company

Zūm is a mobility company whose Zūm CMX system connects people, vehicles and operations in real time. More than 7,500 schools rely on Zūm CMX.