Dispatcher

The role

You will lead daily transportation operations as a Dispatcher. You will assign drivers and vehicles, handle routes and emergencies, and keep school districts, families and internal teams informed.

What you will do

• Direct and monitor daily assignments, schedule drivers, and assign vehicles for full route coverage.
• Communicate driving assignments to drivers and assist with routing directions and special service assignments.
• Coordinate vehicle service and repairs with the Maintenance Manager.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders and location personnel of route changes, emergencies, accidents, breakdowns, or service disruptions.
• Handle customer concerns promptly and professionally.
• Provide real-time support to drivers with traffic issues, routing questions, and emergencies.
• Maintain route documentation and records, including contracts, customer information, maps, vehicle assignments and driver details.
• Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
• Track and document operational activities, incidents and communications for reporting.

Required qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.).
• Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments).

Nice to have

• Background in a leadership, supervisory, or management capacity within fast-paced operational environments.
• Previous school busing or transportation experience, as a driver or dispatcher.
• Knowledge of state DOT/DMV safety rules and company compliance expectations.
• Excellent oral and written communication skills with strong interpersonal abilities.
• Experience working in a union environment.
• Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school district geography.
• Strong organizational, prioritization, and time management skills.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• And more

About the company

Zūm builds the Connected Mobility Experience (Zūm CMX) system for student transportation. More than 7,500 schools rely on it.