Dispatcher

The role

You will lead daily transportation operations as the communication hub at the Seattle location. You will assign routes and drivers, coordinate with school districts, families and internal teams, and handle emergencies and route changes.

What you will do

• Direct and monitor daily assignments, schedule drivers and assign vehicles for full route coverage.
• Communicate driving assignments to drivers and assist with routing directions and special services.
• Coordinate vehicle service and repairs with the Maintenance Manager.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders of route changes, emergencies, accidents, breakdowns or service disruptions.
• Handle customer concerns promptly and professionally.
• Provide real-time support to drivers with traffic, routing and emergencies.
• Maintain route documentation and records, including contracts, customer information, maps and driver details.
• Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations with management.
• Track and document operational activities and incidents for reporting.

Required qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.).
• Experience in high-pressure, time-sensitive operations such as transportation, logistics, field services, customer service or hospitality.

Nice to have

• Background in a leadership, supervisory or management capacity in fast-paced operations.
• Previous school busing or transportation experience as a driver or dispatcher.
• Knowledge of state DOT/DMV safety rules and company compliance expectations.
• Excellent oral and written communication skills with strong interpersonal abilities.
• Experience working in a union environment.
• Comprehensive knowledge of the local area, including traffic patterns, road restrictions and school district geography.
• Strong organizational, prioritization and time management skills.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• And more

Before you apply

• Equal opportunity employer: Zūm does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gende

About the company

Zūm is a mobility company whose Zūm CMX system connects people, vehicles and operations in real time. More than 7,500 schools rely on Zūm CMX.