[WEBTOON] Creator Operations Strategist

The role

You will manage an assigned portfolio of WEBTOON creators and act as their trusted point of contact through their creator lifecycle. You will also run creator operations and support initiatives that strengthen the creator experience and help scale the Creator Management function.

What you will do

• Manage an assigned portfolio of WEBTOON creators as a trusted point of contact.
• Build long-term creator relationships by understanding their goals, needs and business priorities.
• Support creators through onboarding, ongoing relationship management, development and offboarding.
• Identify creator concerns, opportunities and retention risks, and coordinate with internal teams.
• Own day-to-day creator operations processes and creator-facing communications, newsletters, surveys and training.
• Maintain accurate creator records, databases, workflows and documentation.
• Use creator performance and engagement metrics to find trends and recommend actions.
• Partner with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management and Marketing teams.
• Use AI tools and emerging technology to improve workflows, research, reporting and efficiency.
• Stay informed on the creator economy, AI, digital media and emerging creator tools.

Required qualifications

• 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships or a related field.
• Demonstrated experience managing relationships with creators, talent, partners, clients or other external stakeholders.
• Strong understanding of the creator economy and the business models and challenges facing digital creators.
• Exceptional communication, relationship-building, organizational and project management skills.
• Strong data literacy and comfort using metrics and insights to inform decisions.
• Ability to identify problems, develop solutions and proactively improve processes.
• Strong empathy, judgment and interpersonal skills for sensitive creator concerns.
• Comfort working cross-functionally in a fast-paced environment and managing multiple priorities.
• Interest in and practical experience with AI tools for productivity, research, analysis and workflows.
• Genuine passion for creators, storytelling, digital content and the creator ecosystem.

Nice to have

• Experience working directly with webcomic, comic, YouTube, social media, gaming or other digital creators.
• Experience in creator/talent management, entertainment development, publishing, licensing or IP management.
• Experience developing or improving creator-facing programs, processes or communications.
• Experience with tools such as Airtable, Zendesk, CRM platforms or similar operational systems.
• Demonstrated ability to use AI and emerging technology to meaningfully improve business workflows.

Benefits

• Career development and mentorship.
• Health benefits, including vision and dental.
• Generous PTO and Parental Leave Top-up.
• 401K contributions.
• Commuter benefits.
• Global WEBTOON and LINE FRIENDS discount program.
• Winter break shutdown.

About the company

WEBTOON Entertainment is a global entertainment company and leader in the mobile webcomic format, with about 155 million monthly active users. Its brands include WEBTOON, Wattpad, WEBTOON Productions, Studio N, Studio LICO and eBookJapan.