Mission Control Manager

The role

You will own the Mission Control operation for Waabi's autonomous trucks end to end, covering remote assist, fleet and mission management, and dispatch coordination. You will build and lead the team, set standards, and own service levels and 24/7 coverage.

What you will do

• Own Mission Control operations end to end across supervised R&D testing and driverless operations at launch.
• Build, lead, and coach the team: hiring, staffing, scheduling, training, performance management, and career development.
• Own the team's KPIs, including mission completion rate, intervention rate, remote resolution rate, response and resolution times, operator-to-truck ratio, and fleet uptime.
• Own the loop that turns road events into updated SOPs, debriefs, and handoffs.
• Be the escalation point for issues that outgrow the floor, including engineering, legal, safety, and leadership.
• Set standards for emergency response and redundancy procedures.
• Stand up and validate the Mission Control operating model during supervised operations.
• Own 24/7 coverage planning as the operation scales.
• Partner across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial.
• Represent Waabi to customers, regulators, and visitors touring Mission Control.

Required qualifications

• 6+ years leading operations, with substantial people-leadership experience, including leading leaders.
• Experience managing both full-time employees and outsourced teams and functions.
• Experience running or standing up a 24/7 shift-based control center, NOC, command center, or dispatch floor.
• A track record of building and scaling a team and an operating model from an early stage.
• Calm judgment under pressure and excellent cross-functional communication.
• A continuous-improvement discipline: turning incidents into better processes.
• Comfort working in a technical environment.

Nice to have

• Logistics, trucking, aviation, emergency dispatch, or AV operations background.

Benefits

• Competitive compensation and equity awards.
• Medical, vision, and dental coverage.
• Unlimited vacation.
• Flexible hours and work-from-home support.
• Daily drinks, snacks, and catered meals when in office.
• Regularly scheduled team building activities and social events.

Before you apply

• Relevant AV or engineering expertise is not required.

About the company

Waabi, founded by Raquel Urtasun, builds generative AI for the physical world, starting with autonomous trucks. It has offices in Toronto, San Francisco, Dallas, and Pittsburgh.