Sr IT Systems Administrator

The role

You will provide onsite IT support at the San Francisco office and help scale IT operations across all Waabi locations. The role covers endpoint management, identity and access, Linux systems, and office infrastructure.

What you will do

• Provide onsite technical support for employees at the San Francisco location, including hardware, software, networking, and access issues
• Support remote users and collaborate with IT team members at other Waabi locations
• Manage incidents and requests through Jira Service Management
• Administer endpoint management platforms for Windows, macOS, and Linux devices
• Support user lifecycle management, including onboarding, offboarding, and access changes
• Manage identity, access, and collaboration platforms such as Okta or Google Workspace
• Own day-to-day IT operations for the San Francisco office, including printers, conference room technology, and network connectivity
• Administer, patch, and maintain Linux servers and workstations
• Support security standards, device compliance, and audits
• Create and maintain technical documentation and standard operating procedures

Required qualifications

• 5+ years of experience in IT systems administration, desktop support, or IT operations
• Experience supporting Windows and macOS environments in a business setting
• Experience administering endpoint management tools such as Microsoft Intune, JumpCloud, Jamf, or similar
• Experience with identity and access management concepts, including user provisioning, permissions, and authentication
• Strong troubleshooting skills across hardware, software, networking, and user-facing technologies
• Experience supporting onsite office infrastructure, including networking, printers, conferencing systems, and peripherals
• Ability to prioritize multiple requests while maintaining excellent customer service
• Strong written and verbal communication skills
• Willingness to participate in an IT support on-call rotation
• Ability to lift and move material up to about 50 pounds
• Experience supporting a multi-site organization with onsite and remote users
• Experience with automation and scripting (PowerShell, Bash, Python, or similar)

Nice to have

• Experience with Microsoft Entra ID, Google Workspace, Okta, or similar identity platforms
• Experience with SSO integrations using SAML and SCIM
• Familiarity with security frameworks such as NIST, ISO 27001, or SOC 2
• Experience working in a fast-paced, high-growth technology environment
• Experience working in startups
• Passion for self-driving technologies and solving hard problems

Benefits

• Competitive compensation and equity awards
• Medical, dental, and vision coverage
• Paid parental, medical, and family care leave
• Generous PTO policy
• 401(k) or RRSP retirement savings options
• Health savings account contribution options
• Daily drinks, snacks, and catered meals when in office
• Regular team building activities and social events on-site, off-site, and virtually

Before you apply

• The posting lists a salary range for US roles, with additional compensation including equity and an annual bonus

About the company

Waabi is a technology start-up founded by Raquel Urtasun that builds Physical AI for autonomous trucks and robotaxis. It has offices in Toronto, San Francisco, Dallas, and Pittsburgh.