Dispatcher - Day Shift

The role

You dispatch and manage daily missions for autonomous truck test and commercial runs. You assign crews, trucks and trailers, monitor mission execution and fleet health, and lead the Fleet Specialists on your shift.

What you will do

• Assign and adjust test and commercial missions to keep fleet utilization on plan.
• Monitor mission execution, autonomy health and crew status in real time.
• Staff the comms desk, answer the Waabi hotline and manage coverage handoffs.
• Act as first line of response for incidents and provide remote troubleshooting.
• Make go / no-go calls on truck departures and crew re-engagement.
• Pause autonomy operations for Critical events and notify the Test Operations Lead.
• Handle Operational Design Domain and policy calls and track exemption requests.
• Maintain mission records in Jira and the Waabi App and log delays with reason codes.
• Communicate with customer facilities, site contacts and carrier partners and arrange service recovery.
• Plan missions so crews stay within FMCSA Hours of Service limits.

Required qualifications

• 2+ years of experience in dispatch, fleet operations, mission control or a highly technical operations center.
• Ability to lead or supervise others, with direct people-management experience.
• Linux, scripting, coding (e.g., Python) or terminal experience, and ability to troubleshoot hardware and software errors.
• Strong coordination and problem-solving skills under pressure.
• Familiarity with DOT and FMCSA transportation regulations, particularly Hours of Service.
• Experience in a technical or testing environment.
• Technical proficiency with fleet management, dispatch, routing and telematics software.
• Excellent written communication.
• Sound judgment under ambiguity and a bias for action.
• Able and willing to work the day shift, including flexible hours, extended shifts, weekends and holidays.

Nice to have

• Prior autonomous vehicle experience or direct work with engineering teams.
• Experience running a comms desk or operations center on a shift-based or 24/7 rotation.
• Direct customer or shipper communication in a time-critical freight environment.
• Familiarity with Jira, Fleetio, Motive or comparable platforms.
• Class A CDL or hands-on Class 8 operational experience.

Benefits

• Competitive compensation and equity awards.
• Medical, dental and vision coverage.
• Health and wellness benefits.
• Paid parental, medical and family care leave.
• Generous PTO policy.
• 401(k) or RRSP retirement savings options.
• Health savings account contribution options.
• Daily drinks, snacks and catered meals when in office.
• Regular team building and social events on-site, off-site and virtual.
• Additional benefits tailored to specific country locations.

Before you apply

• Waabi is an equal opportunity employer and makes accommodations for qualified individuals with disabilities on request.

About the company

Waabi, founded by Raquel Urtasun, builds generative AI for the physical world, starting with autonomous trucks. It has offices in Toronto, San Francisco, Dallas and Pittsburgh.