Senior Manager, Driverless Operating Model

The role

You will define the commercial operating model for Waabi's driverless trucking service, from the customer's load order through delivery. You will own the requirements for Mission Control, off-nominal response, roadside services and customer experience.

What you will do

• Define the end-to-end operating model for Driver-as-a-Service, from load order through delivery
• Define commercial requirements and roadmap for Mission Control, Waabi's 24/7 control room
• Define how the service responds when a load deviates from its plan
• Define third-party roadside assistance, towing, recovery and first-responder services
• Define what customers see, do and expect throughout the Life of a Load
• Turn early deployment solutions into repeatable, scalable capabilities

Required qualifications

• 8+ years in commercial product management, business operations, commercialization or related roles
• Meaningful experience in technology-enabled physical-world businesses such as transportation, logistics, fleet services, robotics, industrial operations or field services
• Experience designing, launching or scaling complex operational services
• Strong commercial judgment and practical problem-solving
• Ability to lead ambiguous, cross-functional problems to implementation
• Ability to work across Product, Engineering, Operations and commercial teams without direct authority
• Comfortable working at both strategic and tactical levels
• Excellent written and verbal communication skills

Nice to have

• Experience taking a new technology-enabled product from pilot through commercial launch and scale
• Experience designing and scaling customer-facing services with service-level commitments
• Experience in transportation, logistics, fleet operations or distributed assets
• Experience developing and managing third-party service ecosystems
• Experience translating operational needs into technical capabilities with Product and Engineering
• Familiarity with autonomous systems, remote assistance, fleet response or safety-critical operations

Benefits

• Competitive compensation and equity awards
• Annual performance bonus
• Medical, dental and vision coverage (full-time employees)
• Unlimited vacation
• Flexible hours and work-from-home support
• Daily drinks, snacks and catered meals when in office
• Regular team building activities and social events on-site, off-site and virtual

Before you apply

• Waabi is an equal opportunity employer; accommodations are available for the application and interview process

About the company

Waabi, founded by Raquel Urtasun, develops Physical AI technology for commercial autonomous trucks and robotaxis. The company is backed by and partners with leaders in AI, automotive, logistics and deep tech.