Dispatcher - Night Shift

The role

You run the missions and systems side of daily operations for autonomous trucks on the night shift at the Lancaster, TX terminal. You assign crews, trucks and trailers, monitor mission execution, and act as the first line of response, and you also lead Fleet Specialists.

What you will do

• Curate and assign test and commercial missions to keep fleet utilization on plan, and pivot as priorities change.
• Monitor mission execution, autonomy health and status across all active crews.
• Maintain your live availability status, keep the comms desk reachable, and answer the Waabi hotline during the shift.
• Serve as first line of response for issues and incidents, provide remote troubleshooting, and escalate Priority or Critical events.
• Hold go / no-go authority on whether a truck departs in an unhealthy state, and confirm whether crews may proceed or re-engage.
• Pause autonomy operations when an event is Critical, then notify the Test Operations Lead for verification.
• Act as point of contact for Operational Design Domain and policy calls, and raise and track exemption requests.
• Keep mission records accurate in Jira and the Waabi App, and make sure logs are offloaded and missions verified before end of shift.
• Communicate overnight with customer facilities, site contacts and carrier partners, and arrange service recovery for delays.
• Lead, coach and develop Fleet Specialists, including assignments, observation, performance and trainee sign-off.

Required qualifications

• 2+ years of experience in dispatch, fleet operations, mission control, or a highly technical operations center environment.
• Demonstrated ability to lead or supervise others.
• Linux, scripting, coding (e.g., Python), or computer terminal experience, and ability to troubleshoot hardware and software errors.
• Strong coordination and problem-solving skills, with ability to manage complex real-time workflows under pressure.
• Familiarity with transportation regulations (DOT, FMCSA), particularly Hours of Service.
• Experience working in a technical or testing environment.
• Strong technical proficiency with fleet management software, dispatch and routing tools, and telematics platforms.
• Excellent written communication.
• Sound judgment under ambiguity and a bias for action, with ability to make decisions overnight with limited on-site support.
• Able and willing to work the night shift described, including flexible hours, weekends and holidays.

Nice to have

• Direct people-management experience.
• Prior autonomous vehicle experience or direct work with engineering teams.
• Prior experience running a comms desk or operations center on an overnight or 24/7 rotation.
• Direct customer or shipper communication experience in a time-critical freight environment.
• Familiarity with Jira, Fleetio, Motive, or comparable platforms.
• Class A CDL or hands-on Class 8 operational experience.

Benefits

• Competitive compensation and equity awards.
• Medical, Dental and Vision coverage.
• Paid parental, medical and family care leave.
• Generous PTO policy.
• Retirement savings plans including 401(k) or RRSP options.
• Health savings account contribution options.
• Daily drinks, snacks, and catered meals when in office.
• Regular team building activities and social events on-site, off-site and virtually.

Before you apply

• Night shift crews are expected to be as flexible as day shift crews, and start and end times may change.

About the company

Waabi is a Physical AI company building generative AI for autonomous transportation, starting with autonomous trucks. It has offices in Toronto, San Francisco, Dallas and Pittsburgh.