Global Sales & Technical Support Assistant

The role

You will advise and support professional sellers across Europe, the US and APAC. You will handle daily sales and technical support, onboard new sellers, and help roll out cross-partner projects.

What you will do

• Deliver daily operational and sales assistance to professional sellers and resolve their everyday blockers
• Assist Market and Project Managers in rolling out cross-partner initiatives and supply development projects
• Own the end-to-end onboarding of new professional sellers until they are active on the platform
• Improve internal processes and remove operational bottlenecks
• Consolidate seller feedback and operational needs and relay them to managers
• Educate sellers on sales strategies and platform tool management
• Support training by guiding sellers on best practices and tool adoption
• Troubleshoot technical requests from partners and coordinate with internal tech resources
• Perform first-line triage on partner incidents logged in JIRA
• Support technical onboarding of top sellers onto API, bulk upload tools and integrations

Required qualifications

• 2+ years of experience in partner or sales support, B2B operations or technical account support
• Experience within an e-commerce or marketplace environment
• Strong written and verbal communication skills in English and French
• Analytical mindset for identifying bottlenecks, collecting structured feedback and proposing process improvements
• Proficient in MS Excel for data tracking, reporting and operational analysis
• Experience or strong interest in automated solutions such as APIs, bulk upload tools and inventory management systems
• Strong organization, team spirit and attention to detail
• Decisive, root-cause, problem-solving approach and ability to meet deadlines

Nice to have

• Communication skills in Italian

Benefits

• Dedicated learning and growth budget with a continuous feedback culture
• Hybrid working, typically 2 days remote per week
• 2 paid days per year to support a cause of your choice
• Bonus
• Health coverage
• Lunch vouchers
• Gym-Pass
• Additional legal perks depending on location

Before you apply

• Vestiaire Collective contacts candidates only from @vestiairecollective.com or no-reply@hire.lever.co addresses
• The company will never ask for payment or banking information during the process

About the company

Vestiaire Collective is a global marketplace for pre-loved fashion, founded in Paris in 2009. It has around 600 people from over 50 nationalities.