Technical Program Manager - System Behavior Analysis

The role

You will run triage reviews so defects, high-severity live-service issues and safety-critical events are classified accurately and routed to the teams that act on them. You will track triage health metrics, manage tooling and automation programs, and plan quarterly triage commitments.

What you will do

• Run triage reviews so defects, high-severity live-service issues and safety-critical events are classified accurately and routed correctly.
• Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues.
• Flag risks early and give leadership decision-ready updates.
• Bring requirements to the dedicated tools and automation team and help sequence what gets automated.
• Track delivery, adoption and the capacity freed by tooling and automation.
• Maintain intake paths, escalation criteria and shared boards that partner teams rely on.
• Turn milestones into quarterly triage commitments.
• Forecast demand across onshore, offshore and vendor teams.

Required qualifications

• 3+ years in technical program management or engineering operations.
• A systems mindset: see a program and its hardware-software systems as connected parts and trace how changes ripple upstream and downstream.
• Bachelor's in a technical field, or equivalent practical experience.
• Experience writing your own queries and dashboards on high-volume issue or operational data.
• A track record of using metrics to change how work runs.
• Experience building light tooling to run your own program and partnering with engineering to automate manual work.
• Proven ability to align teams without direct authority and give leadership clear, concise updates.
• A track record of breaking complex or ambiguous problems into workstreams, milestones and owners.

Nice to have

• Autonomous vehicle, robotics or other safety-critical experience, ideally with simulation, log replay or regression testing.
• Experience program-managing internal tools or automation through to adoption.
• Python or SQL, plus Jira and Confluence.

About the company

Zoox is the employer named in this posting. The posting refers to safety-critical systems and live-service operations.