Manager, City Operations

The role

You will manage day-to-day operations of Zoox's L3 test vehicles and robotaxi fleet in new markets. You will lead teams, oversee fleet deployments and maintenance, and keep service safe and reliable.

What you will do

• Lead, develop, and manage teams of Zoox and contingent workforce personnel for the test and robotaxi fleets
• Develop and implement operational strategies to optimize fleet performance
• Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage
• Drive operational excellence and partner with product and stakeholders to create the rider experience
• Collaborate with cross-functional teams on technology updates and service enhancements
• Build and maintain relationships with local stakeholders and regulatory bodies
• Establish and monitor KPIs for service reliability, safety, and customer satisfaction
• Plan, evaluate, and improve site operations for quality, safety, and efficiency
• Lead change and regularly communicate performance trends and improvements to the organization

Required qualifications

• Bachelor's degree
• 8+ years leading the business side of relevant large-scale operations
• 3+ years managing large teams of FTEs and contingent labor
• Management of continuous safety standards and improvement initiatives
• Experience in change management processes and managing large amounts of data
• Ability to work on-site at your market's facilities
• Ability to travel when necessary

Nice to have

• Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
• 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
• Working with cross-functional teams on go-to-market initiatives
• Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
• PMP certification, or equivalent

About the company

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem to bring it to market. It aims to provide next-generation mobility-as-a-service in urban environments.