Manager, Service Operations Systems

The role

Lead the strategy, optimization and scaling of enterprise systems for Fleet Service Operations. Own the technology landscape across asset management, maintenance, field service, workforce management and service operations.

What you will do

• Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM and related platforms and integrations.
• Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management and Operations.
• Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning and operational execution.
• Drive the optimization and adoption of SAP FSM for field operations, technician workflows, scheduling and service execution.
• Partner with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering and IT teams to align enterprise systems with operational strategy.
• Establish integrated processes across assets, maintenance, workforce, scheduling, field execution and operational reporting.
• Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization and scalability.
• Architect solutions that reduce manual processes, system workarounds, rework and technical debt.
• Drive stakeholder alignment, organizational readiness and change management for new operational systems.
• Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting and executive reporting.

Required qualifications

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management or enterprise transformation, with experience leading cross-funct
• Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management and Workforce Management.
• Expert-level experience with SAP EAM/PM and a strong understanding of asset lifecycle, maintenance, work order and field service processes.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline or equivalent solutions.
• Strategic mindset with hands-on execution ability, balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.

Nice to have

• Experience with SAP S/4HANA, including EAM/PM, MM and related supply chain capabilities.
• Experience integrating SAP with Field Service, Workforce Management, HR, Learning and third-party operational platforms.
• Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
• Strong data orientation, including experience with operational KPIs, dashboards, system health metrics and performance reporting.

About the company

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem to bring this technology to market. It works at the intersection of robotics, machine learning and design to provide mobility-as-a-service in urban environments.