Shift / Team Lead, Fusion Center Operations (3rd Shift)

The role

You will lead a team of operators (rider operators, teleoperators, and mission control associates) on the 3rd shift. You will ensure the team understands and executes short- and long-term targets, and you will serve as the field expert on TeleOps tools and workflows.

What you will do

• Lead a team of operators and set short- and long-term targets for them
• Uphold a safety-centric, inclusive, open-communication culture
• Give written and oral performance feedback to direct reports at regular intervals
• Support Fleet Operations Management through process improvement in safety and efficiency
• Work with other Team Leads and Program/Project Managers within FleetOps to stay aligned with company goals
• Become a knowledge expert on Zoox's proprietary TeleOps, Mission Control and Rider Support software
• Work with contractors assigned to Zoox to answer questions and ensure they execute their assignments
• Support missions through a wide variety of roles
• Act as a player/coach and as the first point of contact for service escalations

Required qualifications

• 6+ years of experience in a high-level collaborative environment, promoting a teamwork mentality
• 3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment
• Proven ability to solve problems and improve operational efficiency
• Experience working in a complex technical environment
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Nice to have

• Bachelor's degree
• 3+ years of autonomous vehicle industry or operations experience

About the company

Zoox develops autonomous vehicles. The Fusion Center Operations team uses real-time remote human context to help the vehicle complete its missions, and links the operations and software departments.