Senior/Staff Technical Program Manager - Process and Tools

The role

You will own PMO processes and tools from requirements through rollout and retirement. You will also act as the main contact between PMO, IT, and engineering or operations, and serve as the subject matter expert for core PM tools such as Jira and Confluence.

What you will do

• Own PMO processes and tools end-to-end, including requirements, documentation, configuration, training, rollout, and enforcement
• Leverage AI tools to speed up daily work and build applications and dashboards that support processes
• Identify and build opportunities to embed AI agents in the processes and tools you own
• Act as primary contact between PMO, IT, and engineering or operations stakeholders
• Serve as subject matter expert for core PMO tools, developing best practices and user documentation
• Establish project plans, track milestones, manage issues and risks, and give clear status updates to leadership

Required qualifications

• Bachelor's degree, preferably in a technology-related field
• 10+ years of professional experience
• 5+ years of technical project or program management, focused on systems and tools implementation
• Experience with both waterfall and agile product development lifecycles
• Experience with enterprise project management software such as Jira, Confluence, Structure, or similar
• Familiarity with configuring automations in PM tools and using AI tools such as Gemini or Claude
• Comfortable with ambiguity and owning several processes, tools, and stakeholder groups at once
• Excellent communication skills and ability to influence senior stakeholders
• Strong analytical and problem-solving skills

Nice to have

• Experience in a fast-paced hardware and software development environment
• Scaled Agile, hybrid agile, or integrated master scheduling experience
• Familiarity with scripting automations and integrations for PM tools
• Experience managing large-scale tool migrations or enterprise system integrations

About the company

zoox is the company that posted this role. The posting does not describe the company further.