Zoox

Program Manager, Fleet Support Specialists

Foster City, CA. Posted a month ago

The role

You will lead process change for Zoox's BaseOps Fleet Support team, which keeps the autonomous fleet healthy and on the road. You will set standards for scheduling, repairs and fleet readiness, and act as BaseOps lead for SAP, SAP Field Service Management and Jira.

What you will do

  • Set improvement priorities with Fleet Support leadership and deliver them across sites
  • Design, pilot and roll out new processes with SOPs, training and change management
  • Define standards and audits for scheduling, work orders, parts, documentation and system data
  • Make sure daily robot health reviews, down-vehicle tracking and return-to-service follow-ups happen
  • Govern scheduling so work is dispatched only when parts, tools, documentation and approvals are ready
  • Represent BaseOps on SAP and FSM from requirements through cutover and adoption
  • Set communication cadence and escalation paths between Logistics, Manufacturing, Engineering, Fleet Operations and sites
  • Maintain dashboards for uptime, MTBF, MTTR, days down and process compliance, and report to leadership

Required qualifications

  • BS or MS in engineering, operations management, or equivalent experience
  • 8+ years in program management, operations or maintenance planning in a fleet, automotive, aerospace or similar service environment
  • Experience driving accountability and adoption across teams and sites without direct authority
  • Track record of designing, implementing and sustaining process change across multiple teams or sites
  • Hands-on experience with SAP or a similar ERP or maintenance system, including supporting a rollout through UAT and go-live
  • Proficient in Jira, Confluence, Slack, Gantt charts, Looker or similar program tools
  • Clear, concise communicator who can align technicians, engineers and leaders

Nice to have

  • Experience in a center of excellence, PMO or operational excellence function
  • SAP FSM or other field service management experience
  • Program management or Lean Six Sigma certification
  • Experience with autonomous vehicles, robotics or vehicle manufacturing

About the company

Zoox builds and operates autonomous vehicles. Its BaseOps Fleet Support team keeps the fleet ready and on the road.

Program Manager, Fleet Support Specialists at Zoox | JobZoey