Team Lead, Readiness & Response

The role

You will lead the readiness and response work for the Zoox robotaxi and mapping vehicle fleet. You will manage a hybrid team of full-time shift leads and contingent associates, and serve as the main on-site escalation point for field incidents.

What you will do

• Work with Fleet Ops leaders and program teams to optimize fleet utilization and meet market needs
• Oversee execution of vehicle preparation (Readiness) and incident response (Response) strategies
• Directly manage and mentor full-time shift leads and a contingent workforce
• Serve as the primary leadership escalation path for critical field incidents and service interferences
• Provide administrative and people leadership, including onboarding, training and performance management for contract workers
• Serve as local contact for vehicle recovery, roadside assistance and facility vendors, verifying service quality and flagging misses
• Identify bottlenecks in depot workflows and field response protocols and drive process improvements to reduce vehicle downtime
• Oversee health and safety compliance (OSHA) in the workshop and ensure audit-ready vehicle documentation and status reporting
• Own analysis and reporting of site KPIs on fleet health, team efficiency and vendor performance

Required qualifications

• 8+ years of relevant work experience in an operations-based environment
• Experience managing people leaders at shift lead or supervisor level
• Extensive experience leading, onboarding and managing contractor or contingent workforces
• Experience managing third-party service providers and holding partners to SLAs
• Ability to manage high-priority escalations and make data-driven decisions under pressure
• Ability to understand complex technical systems, including autonomous vehicle hardware and software
• Experience facilitating Lean Six Sigma projects or similar methodologies
• Commitment to safety and compliance; must have a clean driving record

Nice to have

• Bachelor's degree in a relevant field such as business management, operations or finance
• Experience with autonomous vehicles or a similar safety-critical industry
• Experience in a fast-paced and dynamic service environment
• Experience with Lean Six Sigma or other process optimization methodologies
• Familiarity with fleet management software

Before you apply

• Must have a clean driving record

About the company

Zoox works on autonomous mobility and operates a robotaxi and mapping vehicle fleet. The company is expanding into new markets.