Process Improvement Intern [ Summer 2027]

The role

You will work with depot ground teams to map workflows, find bottlenecks, and design standard operating procedures for Zoox's fleet readiness and response. You will also build metrics, scorecards and dashboards, and drive improvements end to end.

What you will do

• Shadow frontline depot teams to map readiness and response workflows and find time-loss points.
• Document best practices that can be standardized across domiciles.
• Stress-test processes and handoffs at 2x and 3x fleet scale and find failure points.
• Design scalable operating mechanisms.
• Audit existing turnaround and fleet health metrics and define new performance indicators.
• Build a standardized domicile scorecard.
• Build a weekly executive dashboard on depot performance and operational risks.
• Formulate data-backed recommendations with quantified impact.
• Align stakeholders from frontline teams to leadership on process improvements.

Required qualifications

• Currently working towards a Master's, MBA, or Bachelor's degree in Industrial Engineering, Operations Research, Supply Chain, Mechanical Engineering, or a related discipline.
• Good academic standing and enrolled at an accredited college or university throughout the internship.
• Expected graduation between Fall 2027 and Summer 2028.
• Able to commit to a full-time, 12-week internship.
• Able to work on-site and travel locally to depot facilities in the San Francisco Bay Area.
• Strong analytical and problem-solving skills.
• Foundational understanding of process mapping, standard operating procedures (SOPs), and lean continuous improvement methods.
• High comfort working hands-on with frontline ground teams in active depot environments.
• Proficiency in data analytics and visualization (Excel, Sheets, or dashboarding tools).
• Clear communication and stakeholder management skills.

Nice to have

• Prior internship or hands-on experience in automotive maintenance, fleet operations, or logistics environments.
• Experience with project management tools such as Jira, Confluence, or similar workflow platforms.
• Experience applying root cause analysis frameworks (e.g., 5-Whys, Fishbone diagrams, DMAIC).

Benefits

• Medical insurance.
• Housing stipend.
• Relocation assistance, based on eligibility.

Before you apply

• Interns may not use proprietary information for thesis or publication outside of Zoox.

About the company

Zoox runs an internship program offering hands-on experience with cutting-edge technology and mentorship. The Process Improvement team sits in Fleet Operations and supports the scaling of readiness and response processes as the fleet grows across cities.