Financial Crime Specialist - Transaction Monitoring

The role

You will investigate complex transaction monitoring alerts and make well-evidenced decisions, escalating suspicion where needed. You will also check AI-enabled tools and help improve controls across Financial Crime Operations.

What you will do

• Review and investigate Transaction Monitoring alerts across Zopa products
• Identify activity linked to money laundering, fraud, terrorist financing and other financial crime typologies
• Take ownership of complex cases from investigation through to decision
• Make timely, proportionate and well-evidenced decisions, including account restrictions and escalations
• Escalate suspicious activity in line with internal procedures and legal and regulatory obligations
• Use AI-enabled monitoring tools and critically assess their alerts, summaries and recommendations
• Assess whether AI-led decisions and customer journeys deliver the right outcomes
• Share investigation insights to help improve monitoring rules, AI performance and controls
• Keep clear, accurate investigation records and rationales
• Handle telephone and chat conversations with customers, including customers whose accounts have been suspended

Required qualifications

• Proven experience investigating complex Transaction Monitoring and/or mule activity cases end to end
• Strong interest in technology-led environments and how AI can support decision-making
• Sound understanding of UK financial crime requirements, including POCA, the Money Laundering Regulations and FCA expectations
• Strong analytical judgement and clear, evidence-based rationales
• Confidence in challenging AI-generated summaries, recommendations and decisions
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• Good understanding of retail banking products, including payments, savings and investment transactions

Nice to have

• Experience investigating complex Mule activity, linked-account networks and suspicious payment behaviour
• Experience using AI-enabled tools to support financial crime investigations or operational decisioning
• ACAMS, ICA or an equivalent financial crime qualification

Benefits

• Option to work from abroad for up to 120 days a year, subject to right to work in the country of choice
• Support for work and home life from day one

Before you apply

• Working from abroad is subject to having the right to work in the country of choice
• Please let the employer know if you require reasonable adjustments
• Behavioural and competency-based interviews: do not use AI
• Technical interviews: AI use depends on the stage; your Talent Partner will say what is expected

About the company

Zopa started in 2005 as a peer-to-peer lending company and launched Zopa Bank in 2020. The posting says it has been named in the top three UK's Most Loved Workplaces.