Product Analyst (Mid and Senior Level) - Joint Account

The role

The Product Analyst will develop a detailed understanding of Zopa's customers and how they use the Joint Account. They will guide product development and own customer outcomes, working with Product Managers, Designers, Engineers and Analysts.

What you will do

• Partner with Product Managers, Designers, Engineers and Analysts to deliver trusted daily insights for the Joint Account product
• Design and evaluate statistically rigorous experiments to support rapid iterative product development
• Define metrics that serve as the source of truth for product performance, user experience quality and key results
• Own the analytics roadmap and prioritise the highest impact work
• Build AI-enabled analytics, including tools for natural language insight generation and internal data apps

Required qualifications

• Experience in an analytical role with strong data manipulation skills in SQL and/or Python
• Experience working in a fast-paced environment (e.g. fintech, start-up, consulting)
• Ability to thrive with unstructured, open-ended problems and isolate signal from noise
• Clear communication of complex concepts to technical and non-technical stakeholders
• Self-starter with a bias to action and excitement about building innovative banking products

Nice to have

• Experience conducting experiments such as A/B tests and causal analyses
• Expertise in intuitive data visualisations and self-serve data products
• Experience working in cross-functional teams
• Experience defining and building metrics for conversion, activation, retention and engagement
• Experience with consumer-facing fintech or similar digital products

Benefits

• Flexible ways of working
• Option to work from abroad for up to 120 days a year, subject to right to work

Before you apply

• Working from abroad is subject to having the right to work in the country of choice
• Behavioural and competency-based interviews: do not use AI
• Technical interviews: AI use depends on the stage; the Talent Partner will say what is expected

About the company

Zopa started in 2005 as the first peer-to-peer lending company and launched Zopa Bank in 2020. The company describes itself as a bank that aims to redefine what it feels like to work in finance.