Financial Crime Specialist - Transaction Monitoring

The role

You will investigate complex transaction monitoring alerts across Zopa products and make risk-based decisions, including escalating suspicious activity. You will also challenge AI-enabled monitoring outputs and help improve controls across Financial Crime Operations.

What you will do

• Review and investigate Transaction Monitoring alerts across Zopa products for money laundering, fraud, terrorist financing and other financial crime typologies.
• Take ownership of complex cases from investigation through to decision.
• Make timely, proportionate and well-evidenced decisions, including account restrictions and escalations.
• Escalate suspicious activity in line with internal procedures and legal and regulatory obligations.
• Use AI-enabled monitoring tools and critically assess alerts, summaries and recommendations.
• Assess whether AI-led decisions and customer journeys deliver the right outcomes and escalate concerns.
• Share investigation insights to improve monitoring rules, AI performance and operational controls.
• Keep clear, accurate investigation records and rationales.
• Handle inbound and outbound phone and chat conversations, including with customers whose accounts have been suspended.
• Collaborate with Financial Crime, Fraud, Customer Support, Product and Risk teams.

Required qualifications

• Proven experience investigating complex Transaction Monitoring and/or mule activity cases end to end.
• Strong interest in technology-led environments and how AI can support decision-making.
• Sound understanding of UK financial crime requirements, including POCA, the Money Laundering Regulations and FCA expectations.
• Strong analytical judgement and clear, evidence-based rationales.
• Confidence in challenging AI-generated outputs while taking accountability for outcomes.
• Excellent written and verbal communication skills, including sensitive customer conversations.
• Ability to manage competing priorities in a fast-paced environment.
• Good understanding of retail banking products, including payments, savings and investment transactions.

Nice to have

• Experience investigating complex Mule activity, linked-account networks and suspicious payment behaviour.
• Experience using AI-enabled tools to support financial crime investigations or operational decisioning.
• ACAMS, ICA or an equivalent financial crime qualification.

Benefits

• Flexible ways of working.
• Option to work from abroad for up to 120 days a year, subject to right to work.
• Support to thrive in work and home life from day one.

Before you apply

• Right to work in the country where you plan to work abroad is required for overseas working.
• Reasonable adjustments are available in the hiring process on request.
• Behavioural and competency-based interviews: AI use is not permitted. Technical interview stages vary; the Talent Partner will say what is expected at each stage.

About the company

Zopa is a UK bank that started in 2005 as a peer-to-peer lender and launched Zopa Bank in 2020. The company describes itself as putting people first and has been named in the top three UK's Most Loved Workplaces.